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Ceiba Studio

MitiMiti support

How can we help?

Write to us in English, Deutsch or Español. We answer requests within 10 business days, usually much sooner.

Write to us

Account deletion

Delete your MitiMiti account and data

This can’t be undone. We delete your sign-in account, your profile and the whole couple space — every expense, payment, budget and their history — for your partner too. Their account stays, but they start from scratch.

Our providers’ backups may keep that data for up to 30 more days, until they are replaced.

In the app

  1. Open MitiMiti and go to Settings › Account › Delete account.
  2. Read what will be deleted and tick the confirmation.
  3. Enter the code we send to your email. Your account is deleted right away.

Without the app

Write to us from your account’s email so we can confirm it’s you, and we’ll delete everything and let you know.

Request account deletion

Have Premium? Deleting your account doesn’t cancel the subscription. Cancel it first in your Google Play or App Store settings.

My partner can’t join

Send the invite again by WhatsApp from the app, or check they typed the code exactly. Codes expire, so you can always make a new one.

Premium isn’t showing

Open the app on the phone that bought it and tap Restore purchases. Your partner gets it within seconds.

Found a bug?

Email us what happened, your phone model and the app version. Screenshots help a lot.

Imprint (Impressum)

Ceiba Studio — Diego Armando Ardila Vargas

[STREET AND NUMBER]
[POSTCODE, CITY]
[COUNTRY]

Email: [SUPPORT EMAIL]